I've had lots of good experiences with the service dept. They try to upsell me but seem to be honest with which extras are worth the cost. Their car wash is broken probably as often as it's functioning.

I had such a great experience at Jim Ellis Hyundai this past weekend! I worked with Jon Levine and he was awesome. I'd been shopping for cars for about a month and had a very unpleasant experience with some employees at another dealership so I was hesitant to try again and have a similar experience. Jon was communicative but not overbearing or pushy. He gave me space to shop around before I decided to go in to see him. I traded in a 2022 Audi Q3 for a 2023 Hyundai Tucson and it was such a smooth transaction. Huge thanks to ... Read More

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Google - Oct 12, 2026

I had such a great experience at Jim Ellis Hyundai this past weekend! I worked with Jon Levine and he was awesome. I'd been shopping for cars for about a month and had a very unpleasant experience with some employees at another dealership so I was hesitant to try again and have a similar experience. Jon was communicative but not overbearing or pushy. He gave me space to shop around before I decided to go in to see him. I traded in a 2022 Audi Q3 for a 2023 Hyundai Tucson and it was such a smooth transaction. Huge thanks to Jon for your assistance. I love my Tucson!

Today (Saturday) at 11:30AM, we called to ask for a status update for my husband's car. We actually dropped the car off Monday night for a prearranged 10:45AM Tuesday service appointment. This is the third time we've had to call to get a status update. The person who answered the phone couldn't answer our question. She said she could send an email request to our technician, but he isn't working today, so we might not receive a response until Monday. We asked to be transferred to the service department. She told us that transferring our call ... Read More

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Google - Oct 10, 2026

Today (Saturday) at 11:30AM, we called to ask for a status update for my husband's car. We actually dropped the car off Monday night for a prearranged 10:45AM Tuesday service appointment. This is the third time we've had to call to get a status update. The person who answered the phone couldn't answer our question. She said she could send an email request to our technician, but he isn't working today, so we might not receive a response until Monday. We asked to be transferred to the service department. She told us that transferring our call to the service department won't be helpful, because they are not fully staffed on Saturday. The last update we received from our technician (parts are being ordered) was Thursday morning. We were trying to be patient about the lack of updates, but we were never told that the technician expected to keep the car all weekend. I asked if she could transfer our call to a manager. She said there were no managers working on Saturday. This lack of response/update is unacceptable. I've pasted this from their website. Service Hours: Mon - Sat7:30 AM - 7:00 PM SunClosed Edit Sunday at 11:50PM: I read your reply yesterday. You have our contact information. ??? Nonetheless, I sent an email Saturday at 3PM, as instructed. No response.

Anya and Christopher are the best! I came in from out of state and the process was so smooth and efficient. Truly so grateful for this experience and I highly recommend.

I am extremely disappointed with my recent experiences with the service department at Jim Ellis Hyundai. This is not based on one isolated incident, but a pattern of poor communication, lack of follow-through, and concerns about the care of our vehicle. We purchased this vehicle brand new from Jim Ellis Hyundai and have brought it back regularly for every oil change and scheduled service. We have not missed an oil change because we trusted the dealership to properly maintain our vehicle and identify potential problems before they became larger issues. One of my biggest concerns is the alignment and premature ... Read More

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Google - Oct 6, 2026

I am extremely disappointed with my recent experiences with the service department at Jim Ellis Hyundai. This is not based on one isolated incident, but a pattern of poor communication, lack of follow-through, and concerns about the care of our vehicle. We purchased this vehicle brand new from Jim Ellis Hyundai and have brought it back regularly for every oil change and scheduled service. We have not missed an oil change because we trusted the dealership to properly maintain our vehicle and identify potential problems before they became larger issues. One of my biggest concerns is the alignment and premature tire wear. At the 15,000-mile service, the technician indicated that the vehicle was in great condition. No unusual tire wear was noted, no significant tire concern was raised, and an alignment was not recommended. At our most recent service, at only 23,554 miles, we were told the vehicle now needs an alignment and new tires because of the amount of tire wear. The explanation we received was that the alignment could have been fine at 15,000 miles and that we could have hit a pothole or experienced another road impact afterward. I understand that is possible, but there is no evidence that this is what actually happened. Their own technician inspected the vehicle at the 15,000-mile service, considered it to be in great condition, did not identify abnormal tire wear, and did not recommend an alignment. Now, just 8,554 miles later, the original tires supposedly need replacement. We have done our part by consistently bringing the vehicle back to the dealership for service. Simply suggesting that we may have hit a pothole does not adequately address my concern about tires wearing this significantly at only 23,554 miles. Communication with our service advisor, Ricky Carter, has also been extremely frustrating. When I call with questions, I frequently receive an “I don’t know” without much effort to get an answer, and my calls have not been consistently returned. The tire measurements were supposed to be submitted to the manufacturer to determine whether we could receive a prorated replacement or warranty assistance. After speaking with the service manager, I was told we should have an answer within approximately 24 hours. Tomorrow will make a full week, and we still have not received an answer or meaningful update. At this point, I am not even confident everything was submitted when it was supposed to be. Unfortunately, there have been other issues as well. We brought the vehicle in for an oil change and recall work. During the recall repair, a piece near the rear camera was not properly put back in place. When I pointed it out, they took the vehicle back to correct it. During that process, the paint was scratched. I then had to make another trip to the dealership so they could repair and repaint the affected area of the tailgate. I appreciate that they ultimately repaired the damage, but our vehicle should never have been damaged while correcting an issue from their original service. At this point, my biggest concern is trust. We bought this vehicle brand new from Jim Ellis Hyundai, have consistently returned for service, have not missed an oil change, and it has only 23,554 miles. Yet we are dealing with premature tire wear, an alignment issue, difficulty getting answers and returned calls, an unresolved warranty inquiry, an incomplete recall repair, and damage caused while correcting that repair. I understand mistakes happen. What I expect is clear communication, accountability, follow-through, and proper care of a customer’s vehicle. Unfortunately, that has not been our experience with Jim Ellis Hyundai.

Good sales guy but he said no one can’t beat them. I do not recommend the dealership.

I recently purchased a vehicle from Jim Ellis Hyundai Atlanta, and working with Andrew Persaud made the entire process an absolute breeze. Andrew was welcoming and professional. What I appreciated most about Andrew was his zero-pressure approach. Instead of trying to upsell me on features I didn't need, he took the time to genuinely listen to what I was looking for, my budget, and my lifestyle needs. He walked me through all the tech, safety features, and trim levels of the Hyundai lineup with incredible patience and clarity, answering every single question I had. If you are in the ... Read More

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Google - Sep 27, 2026

I recently purchased a vehicle from Jim Ellis Hyundai Atlanta, and working with Andrew Persaud made the entire process an absolute breeze. Andrew was welcoming and professional. What I appreciated most about Andrew was his zero-pressure approach. Instead of trying to upsell me on features I didn't need, he took the time to genuinely listen to what I was looking for, my budget, and my lifestyle needs. He walked me through all the tech, safety features, and trim levels of the Hyundai lineup with incredible patience and clarity, answering every single question I had. If you are in the market for a new or used Hyundai and want an honest, knowledgeable, and genuinely great person to guide you through the process, ask for Andrew. You won't be disappointed!

(Translated by Google) It was a pleasure working with Jon and Andrew Persaud. They both communicated very well with me and did everything they could to get me the best deal on the car I wanted. (Original) Fue un placer trabajar con Jon y Andrew Persaud los dos tuvieron un gran comunicación conmigo e hicieron todo lo posible para ofrecerme el mejor deal en el carro que quería

Rude service dept and front desk

$208 just for oil change on a brand new Hyundai Tucson. I asked the guy on the service desk why it's so expensive and he said everybody knows we're the most expensive dealer in Atlanta. Yep now I know Plenty of other businesses with reasonable prices

The service center is the worst to go to, no one ever wants to help you, you end up waiting 2 extra hours then they tell you, no communication, I paid up front for certain services such as oil change so they should be “free” at every so many miles but this location messed all my complimentary services up and I’m 20,000 miles away from my next “free” oil change ??? How is that even possible they don’t care about helping the customers or ensuring our cars are properly serviced they just want money it is always a nightmare when I ... Read More

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Google - Sep 23, 2026

The service center is the worst to go to, no one ever wants to help you, you end up waiting 2 extra hours then they tell you, no communication, I paid up front for certain services such as oil change so they should be “free” at every so many miles but this location messed all my complimentary services up and I’m 20,000 miles away from my next “free” oil change ??? How is that even possible they don’t care about helping the customers or ensuring our cars are properly serviced they just want money it is always a nightmare when I go in there thank god Rick Casey Hyundai in Duluth was able to help me sort this out so I can make sure my car is properly serviced and ready for my new born to be in !

I'm so blessed I went on ahead went to Jim Ellis because the whole process was easy, comfortable and a relief. Mr Hamilton & took care of me and got me in a car after fearing I wasn't gone be able to. Yall go check them out I fully recommend!!!! Thanks Again GOD BLESS!!!!!!

Anya did an amazing job!! Very professional and patient. I will be back to get another vehicle.

Simmone was awesome to work with! She was very sweet and patient as we switch out vehicles multiple times before making a selection. The GM, Geraldo and FM, Chris were also great! Overall pleasurable experience!!

The service was professional. The wait time was reasonable. All in all, good experience.

Thank you Andrew for your help with my new purchase. I’m happy with everything and you made this experience awesome for me

Great experience

A+ on costumer service

Wow! Unexpected! Sales Rep, Kylie Powell was attentive, knowledgeable, very nice and friendly. She quickly responded to calls and texts. We were kept informed every step of the way. Highly recommend! Although my expectations for sales management are pretty low (I’ve owned 37 cars in my long life), I found Peter Lunczyndki to be patient, understanding, and easy to work with. He held the line for the dealership yet treated us fairly! I didn’t ever expect to write a review like this for a car dealer, but these guys exceeded my expectations!

I had the best experience with Annya. She was profesional, friendly, and made the entire process easy and stress free. She took the time to answer all our questions and made sure we felt comfortable with the purchase. Tury and Ary from Miami

Great experience and love the EV - Derrell M was awesome on sales and Christopher D in finance was so helpful! Everyone was responsive and eager to help. Overall, one of my best car buying experiences from people who really do care and want to help you get your right 🚙 match.

My salesperson was Ryan Wilson. The overall process was pretty quick since it was the end of the day. They gave me a pretty good price on a used truck, as well as matching my trade in from another dealer. I did have to wait an additional day for the vehicle to be serviced, but Ryan delivered the truck to my home and picked up my trade.

Andrew Persaud was amazing with the sale process. He was very thorough and explained everything about the vehicle when asked. He made sure I was able to inspect the car as much as needed, and made sure that the process was very smooth when purchasing. Ask for Andrew when you come to Jim Ellis Hyundai.

The staff were warm and welcoming. Rodriguez was amazing throughout the whole process. I will recommend them to anyone to do business with them.

I’ve purchased four cars from this dealership, driving from Suwanee all the way there because the sales teams have always been amazing. I wish I could rate their service center higher, but my oil change and tire rotation took nearly 4 hours after being told it would take 1 hour and 50 minutes. I had an appointment, so this was not a walk in or surprise.

Cory McDaniel in the service department was very cordial, accommodating and helpful in explaining the service required.

My husband and I drove 6 hours to look at a used Subaru for our daughter. Hamilton was eager to help us and made us feel comfortable. He went above and beyond, going back and forth answering all of our questions. Chris was super helpful and patient as well. We had a great experience and a very happy daughter! Thank you!

I had a great experience purchasing my 2025 Hyundai Elantra Hybrid Limited from Jim Ellis Hyundai ATL, thanks in large part to my salesperson, Kylie Powell. We arrived without an appointment, and Kylie greeted us at the door and immediately gave us her undivided attention. Throughout the entire process, she was incredibly patient and thorough in answering all of my questions, and whenever any questions or issues came up, she was quick to follow up and help get everything addressed. Beyond being knowledgeable and attentive, Kylie was genuinely sweet, personable, and easy to work with, which made the car-buying experience that ... Read More

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Google - Sep 6, 2026

I had a great experience purchasing my 2025 Hyundai Elantra Hybrid Limited from Jim Ellis Hyundai ATL, thanks in large part to my salesperson, Kylie Powell. We arrived without an appointment, and Kylie greeted us at the door and immediately gave us her undivided attention. Throughout the entire process, she was incredibly patient and thorough in answering all of my questions, and whenever any questions or issues came up, she was quick to follow up and help get everything addressed. Beyond being knowledgeable and attentive, Kylie was genuinely sweet, personable, and easy to work with, which made the car-buying experience that much better. I really appreciated the level of care and attention she gave us from the moment we walked in through the completion of my purchase. I’m very happy with my new Elantra Hybrid Limited and would absolutely recommend asking for Kylie if you’re shopping at Jim Ellis Hyundai ATL!

Loved shopping for cars here , Ryan was great and very helpful!

Service advisors and the people who answer the calls are not on the same page. Different pricing and service experiences. Sad.

Easy car purchase i’ve had! Kylie did a great job and wasn’t your typical pushy salesperson. Highly recommend?

Bought my used Honda Pilot from Hamilton Dueberry (Aug 4, 2026). There were a couple of items on the car that needed to be addressed before I picked it up and they were all completed to my satisfaction. If you're in the market for a car (new or used) this dealership may have, the first salesman I'd ask for would be Hamilton. Not pushy, doesn't try to upsale or rush for a buy/no buy decision.

A long line of customers waiting to check in. Two agents with 6 empty chairs. Been waiting 20 minutes so far just to drop off my car. Terrible service. I should add that I tried several times to arrange a warranty recall repair, but no one at the dealership would respond.

Excellent customer service from everyone, and especially from salesman Derrell Matiin. I hadn't owned a car in 13 years while living in NYC, and Derrell patiently guided me through the process, including all of the ways cars have changed in 13 years! He was extremely well-informed, attentive without being pushy, and listened to what I wanted, rather than telling me what to buy. An extremely positive experience.

Andrew Persaud was an amazing salesman. He wasn’t pushy. I took a long time to make a decision and he was helpful all the way thru! Highly recommend!

This one star is dedicated to the man in the picture Cory. I took off early from work for my scheduled service appointment at 5pm and arrived a little early to make sure I made it. I checked in and sat in the lobby waiting for my car and he helped everyone BUT me. He gave me no updates and did not check in with me at all. I waited for 3 hours to be told my car was not serviced. He had already left by this time and it felt extremely disrespectful for him to walk by and check in ... Read More

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Google - Aug 27, 2026

This one star is dedicated to the man in the picture Cory. I took off early from work for my scheduled service appointment at 5pm and arrived a little early to make sure I made it. I checked in and sat in the lobby waiting for my car and he helped everyone BUT me. He gave me no updates and did not check in with me at all. I waited for 3 hours to be told my car was not serviced. He had already left by this time and it felt extremely disrespectful for him to walk by and check in on every other customer in the lobby except me. Thank you to the young man who checked in on me and got me in contact with the manager. Shout out to the manager Clint and Monta who took over in place of Cory. I was very impressed with the measures they took to rectify the situation caused by this man’s complete incompetence. They even took the initiative to help comp some of the services I was getting done as well as providing a rental while my car was in the shop and I was overall extremely satisfied with how Clint especially handled the whole situation. Again, this one star only reflects Cory and his completely inadequate customer service and work ethic. I absolutely would not recommend working with Cory if you don’t want your car “lost” in the system. It was a night and day difference once Monta was handling my vehicle as I got consistent communication and he kept me updated and informed the whole way through.

My wife and I had a great experience at Jim Ellis Hyundai. Andrew Persaud helped us in selecting the right car for us. He was very professional, patient, and knowledgeable about their inventory. He made sure all of our questions were answered and that we were satisfied with our purchase. I recommend that you ask for Andrew Persaud when you want to purchase a Hyundia.

James did a great job for me. Really appreciated his help.

Andrew Persaud it was very helpful salesperson. Personable and knowledgeable. He finally found the car I was looking for. Thx!

Had a great experience Mr. Tony McCord did a great job giving great service and making this process as smooth as possible. Took care of the vehicle as well and gave it in great shape

We purchased a used 2013 Ford Expedition Limited from Jim Ellis Hyundia last week and we were blown away by the kind staff at their dealership. Our sales consultant Kylie Powel was a delight to work with. We drove from South Carolina to purchase the vehicle and it was well worth the drive. If you are in the market for a vehicle, give these guys a call. You'll be glad you did!

This dealer consistently pushes unnecessary repair orders. While this is standard practice, after y most recent service experience with Jonathan Benitz (Service Advisor), I'm never going back to ANY Jim Ellis dealership. I brought my Ioniq 5 in to identify and repair an intermittent failure of the AC, which should be covered under warranty. I spent a couple weeks isolating and documenting the symptoms. I typed it all up with a very clear set of diagnostic next steps that would be covered under warranty. At check in my document received a cursory scan and then I was asked a series ... Read More

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Google - Aug 19, 2026

This dealer consistently pushes unnecessary repair orders. While this is standard practice, after y most recent service experience with Jonathan Benitz (Service Advisor), I'm never going back to ANY Jim Ellis dealership. I brought my Ioniq 5 in to identify and repair an intermittent failure of the AC, which should be covered under warranty. I spent a couple weeks isolating and documenting the symptoms. I typed it all up with a very clear set of diagnostic next steps that would be covered under warranty. At check in my document received a cursory scan and then I was asked a series of questions which were all covered in my document. After providing the same details, the advisor said that the freon would need to be checked, which was a $400 charge NOT covered by warranty. I explained that the air temp was fine and low freon would not cause the symptoms identified. The service advisor said that it was required to perform the diagnostic, which was complete and utter lie. I told him that the freon check was complete BS, and walked out. I'm now looking for a reputable Hyundai dealer in Atlanta.

I used a 3rd party website to locate and set an appointment for an suv. I settled on Jim Ellis Hyundai after having a bad experience with another dealership. Hamilton and Kirby were my purchasing team and were very kind and helpful and patient. I got a vehicle that was in amazing condition for a very reasonable price. I didn't haggle because I was happy with the asking price. They have really good warranty packages and different tiers to help you stay in your budget. Everyone in the building is friendly and the sales floor is very clean and ... Read More

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Google - Aug 18, 2026

I used a 3rd party website to locate and set an appointment for an suv. I settled on Jim Ellis Hyundai after having a bad experience with another dealership. Hamilton and Kirby were my purchasing team and were very kind and helpful and patient. I got a vehicle that was in amazing condition for a very reasonable price. I didn't haggle because I was happy with the asking price. They have really good warranty packages and different tiers to help you stay in your budget. Everyone in the building is friendly and the sales floor is very clean and neat. I am very happy with my purchase.

(Translated by Google) They take a long time to attend to him; they're just sitting at their computers doing nothing. (Original) Se demoran en atenderlo, están el los computadores sin hacer nada

I had a great experience buying a car with Andrew Persaud! He answered all of my questions and was very kind and professional.

Shy was very knowledgeable and fantastic to work with! Would highly recommend him and the Jim Ellis Team.

Madison was excellent! I really appreciated her help!

Madison in sales provided great service.

Andrew Persaud is an extraordinary representative of Jim Ellis Hyundai. He is customer oriented, personable, well-dressed, well-spoken, high touch, high tech, knowledgeable, proactive as a problem solver and hospitality provider, creative, clear and concise, and laughed at all of my jokes. I am 80 years old and this is the first time that I have had a unequivocal all-around positive feeling when I concluded a transaction at an automobile dealership.

Mario is the best service advisor. All stars Thank you

Mario is the best advisor in Hyundai…..thank you Mario

Mario been taken care off my cars for almost over a year or two, great services

Great experience buying a new car here.

The service lady on the phone is the most rude person I’ve ever had to deal with, I opted to change for a closer location but I rather drive up to Kenessaw because of the way I was treated. When I dropped of my car for service they didint even had the person available and the guy checking me in was lost. I asked and called many times to someone call me about things I need to get checked and they only contacted me after service was done

We had a great experience buying our new car at Jim Ellis Hyundai. Our Brand Specialist, Andrew Persaud, was knowledgeable, professional, and easy to work with from start to finish. He took the time to understand what we were looking for and helped us select the right vehicle without any pressure. Andrew was always easy to communicate with and made the entire process smooth and enjoyable.

I just bought a used car from Ellis Hyundai and couldn't be happier. From start to finish, the customer service was top-notch. They treated me very well, and Jon Levine was completely honest and transparent about everything. It is hard to find a dealership you can trust, but these guys are the real deal! Thanks for helping me find my ride Jim Ellis Hyundai!!

Anya Crawford was an incredible sales representative and I would 100% recommend her to anyone looking to purchase a new (or used) vehicle. This was my first time making a new vehicle purchase and she made the entire process seamless, provided clarity, and always welcomed questions. The manger and finance rep at this location were also awesome!

I only take my Hyundai to Jim Ellis for servicing. I love their new facility and service center. I love how the technicians take the time to send explainer videos of any findings during inspections and truly break down everything they’re reviewing to where anyone can understand. I love how it doesn’t take months to get an appointment if you have an urgent need. Lastly, their customer service is top tier as the advisors intentionally keep you up to date with progress, delays, and overall recommendations. For all of these reasons, Jim Ellis will continue to have my ... Read More

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Google - Aug 4, 2026

I only take my Hyundai to Jim Ellis for servicing. I love their new facility and service center. I love how the technicians take the time to send explainer videos of any findings during inspections and truly break down everything they’re reviewing to where anyone can understand. I love how it doesn’t take months to get an appointment if you have an urgent need. Lastly, their customer service is top tier as the advisors intentionally keep you up to date with progress, delays, and overall recommendations. For all of these reasons, Jim Ellis will continue to have my business for the foreseeable future. Thank you all for your dedication, attention to detail, and helping keep Hyundai drivers safe on the road.

I recently had warranty repairs done here. The technical work was solid — the main issues were fixed correctly, and the car was returned in good condition. However, the communication throughout the process was poor. My advisor Ricky repeatedly missed calls, didn’t follow up in a timely manner, and gave unclear updates about “complications” without specifics. I had to escalate to the service manager with a strongly worded voicemail just to get basic communication started. They also sent me an inspection report on the day of pickup showing $660 in charges for the warranty repairs, which was confusing. When I asked ... Read More

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Google - Aug 1, 2026

I recently had warranty repairs done here. The technical work was solid — the main issues were fixed correctly, and the car was returned in good condition. However, the communication throughout the process was poor. My advisor Ricky repeatedly missed calls, didn’t follow up in a timely manner, and gave unclear updates about “complications” without specifics. I had to escalate to the service manager with a strongly worded voicemail just to get basic communication started. They also sent me an inspection report on the day of pickup showing $660 in charges for the warranty repairs, which was confusing. When I asked Ricky why I was seeing costs for work he had already confirmed was covered under warranty, he simply texted “ignore that” without any explanation. When I came to pick up the car, Ricky wasn’t there, and another advisor checked me out. The service director eventually called to apologize, but only after the repairs were finished and I had already left the dealership. The technical work was fine, but the communication and follow‑through were disappointing.

This isn't a place worth visiting for after sales service. There is a reason people don't like to visit dealerships and clearly these guys are helping keep that trend alive. I had to drop my car for a Hyundai recall, I was told 24 hours before I could get my car back. It's been almost two days and all I keep getting from them is that a tech has been assigned to it. There is no apology, no communication (unless I call several times or send multiple text messages) and frankly no concern. The product may have sold ... Read More

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Google - Jul 30, 2026

This isn't a place worth visiting for after sales service. There is a reason people don't like to visit dealerships and clearly these guys are helping keep that trend alive. I had to drop my car for a Hyundai recall, I was told 24 hours before I could get my car back. It's been almost two days and all I keep getting from them is that a tech has been assigned to it. There is no apology, no communication (unless I call several times or send multiple text messages) and frankly no concern. The product may have sold itself but the after sale service is pathetic. The factory recall for seat buckles was diagnosed several months ago yet they only scheduled an appointment after 6 months (I had to call them!), excuse provided - we don't have parts. Well when they got the parts there was no communication to inform customers that the part was in and they can schedule. The service advisors don't care, they are more concerned with stapling papers and doing data entry! They may have moved to a new building but clearly their processes are from the 1960s (triplicate paper copies plus redundancy). Save yourself time and a headache, go to another dealer. Their grandfather started this company BUT the second generation is still using grandpa's processes.

I came in for an extended warranty claim and some recalls for my Hyundai. When I booked the appointment there was no transparency about having to sign a $300+ diagnostic fee if the problem wasn’t the extended warranty. In addition they did not notify me that I would have to drop off the car overnight. I was fully expecting to wait in the lobby until it was finished. A beautiful building, but a heinous experience. 0/10.

Recently I visited Jim Ellis Hyundai (7/18/26) for an oil change. I got checked in per usual and after 2 hours and 30 minutes I went to check on the car. Much to my surprise and disappointment they misplaced my vehicle key. There was about 5-6 people looking for it and it took over hour to locate the key. Additionally, I have a convertible infant car seat behind the driver seat. When I was able to get back into my vehicle, I noticed they backed the driver seat all the way back, pressed firmly against the car seat, causing the seat and base ... Read More

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DealerRater - Jul 19, 2026

Recently I visited Jim Ellis Hyundai (7/18/26) for an oil change. I got checked in per usual and after 2 hours and 30 minutes I went to check on the car. Much to my surprise and disappointment they misplaced my vehicle key. There was about 5-6 people looking for it and it took over hour to locate the key. Additionally, I have a convertible infant car seat behind the driver seat. When I was able to get back into my vehicle, I noticed they backed the driver seat all the way back, pressed firmly against the car seat, causing the seat and base to come up from the seat and potentially compromising the safety of the seat. From the Chicco Fit 360 manual: While it's fine for the car seat to lightly touch the back of the driver seat (known as "gentle bracing"), it cannot be jammed or wedged against it. This applies regardless of whether the seat is installed rear-facing or forward-facing. Wedging the seat can interfere with the shell's rotation, alter the angle of the installed base, and negatively affect how the seat performs. I have had serious concerns with Jim Ellis service and sales, previously. I unfortunately own a Jim Ellis Hyundai vehicle and have a service contract, so I have to continue to visit for my service. This is my fourth vehicle and since my first in 2020 to now in 2026, I’ve seen the service and sales quality diminish. I cannot wait to get out of this vehicle. The only positive was the nice new gentleman helping me.

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Recently I visited Jim Ellis Hyundai (7/18/26) for an oil change. I got checked in per usual and after 2 hours and 30 minutes I went to check on the car. Much to my surprise and disappointment they misplaced my vehicle key. There was about 5-6 people looking for it and it took over hour to locate the key. Additionally, I have a convertible infant car seat behind the driver seat. When I was able to get back into my vehicle, I noticed they backed the driver seat all the way back, pressed firmly against the car seat, causing the seat and base ... Read More

Full review text opened.

Google - Jul 19, 2026

Recently I visited Jim Ellis Hyundai (7/18/26) for an oil change. I got checked in per usual and after 2 hours and 30 minutes I went to check on the car. Much to my surprise and disappointment they misplaced my vehicle key. There was about 5-6 people looking for it and it took over hour to locate the key. Additionally, I have a convertible infant car seat behind the driver seat. When I was able to get back into my vehicle, I noticed they backed the driver seat all the way back, pressed firmly against the car seat, causing the seat and base to come up from the seat and potentially compromising the safety of the seat. From the Chicco Fit 360 manual: While it's fine for the car seat to lightly touch the back of the driver seat (known as "gentle bracing"), it cannot be jammed or wedged against it. This applies regardless of whether the seat is installed rear-facing or forward-facing. Wedging the seat can interfere with the shell's rotation, alter the angle of the installed base, and negatively affect how the seat performs. I have had serious concerns with Jim Ellis service and sales, previously. I unfortunately own a Jim Ellis Hyundai vehicle and have a service contract, so I have to continue to visit for my service. This is my fourth vehicle and since my first in 2020 to now in 2026, I’ve seen the service and sales quality diminish. I cannot wait to get out of this vehicle. The only positive was the nice new gentleman helping me.

This dealership needs to put a sign up that they block all other entrances except the front. GPS has you cut through their lot to get to a place next-door and you get trapped at the very back at a dead end. You have back all the way through the the lot with cars parked tightly. A little notice would be helpful for people.

I had a bad experience today when I came in to get my vehicle serviced. They told me it would take 2 hours, but it ended up taking more than 4 hours. I kept checking in, and every time they just said 15 more minutes. It shouldn’t be this hard to give a correct time estimate with some buffer added in. On top of that, they charged me more than the actual amount and now have to refund me. They also said they’d do a recall fix, but when I finally picked up my car, they told me they didn’t ... Read More

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Google - Jul 14, 2026

I had a bad experience today when I came in to get my vehicle serviced. They told me it would take 2 hours, but it ended up taking more than 4 hours. I kept checking in, and every time they just said 15 more minutes. It shouldn’t be this hard to give a correct time estimate with some buffer added in. On top of that, they charged me more than the actual amount and now have to refund me. They also said they’d do a recall fix, but when I finally picked up my car, they told me they didn’t have the part. This was very unprofessional. I won’t be coming back here again.

You know it's kinda crazy you guys up charge 30,000%+ on a 5 cent crusher washer for oil plugs.

We were pretty dissatisfied with our experience. Communication was unclear, I took them almost a week to even diagnose what was wrong with the car. Felt like they charged us more than normal. They didn’t offer us a loaner, we had to ask. Every time we called for updates, it felt like we were inconveniencing them. They did fix the issue with the car eventually but we will Not be coming back here

Fake $350 diagnostic and a $3,200 wrong repair recommendation. I brought my vehicle to Jim Ellis Hyundai for an "advanced" brake failure diagnostic, and they held it for four days only to run a two-minute code scan. They charged me an outrageous $350 (packed with junk supply, compliance, and surcharge fees) just to tell me I needed a $3,200 HECU replacement—admitting they would "start there" and keep guessing if it didn't work. That didn't sound right so I took the car to another Hyundai dealership, who proved Jim Ellis’s diagnostic completely wrong: there was no code, ... Read More

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Google - Jun 30, 2026

Fake $350 diagnostic and a $3,200 wrong repair recommendation. I brought my vehicle to Jim Ellis Hyundai for an "advanced" brake failure diagnostic, and they held it for four days only to run a two-minute code scan. They charged me an outrageous $350 (packed with junk supply, compliance, and surcharge fees) just to tell me I needed a $3,200 HECU replacement—admitting they would "start there" and keep guessing if it didn't work. That didn't sound right so I took the car to another Hyundai dealership, who proved Jim Ellis’s diagnostic completely wrong: there was no code, and the car actually needed a master brake assembly, which they fixed perfectly for $1,200. When confronted, Jim Ellis management just defended their fees and refused to explain why they didn't actually diagnose the vehicle. Avoid this service department unless you want to be scammed.

I initially had a great leasing experience here and really liked my salesperson. Unfortunately, everything that followed has ensured I will never be a customer of Jim Ellis again.After leasing, I was bombarded with marketing emails. I unsubscribed several times, but the messages kept coming until I finally had to call to force them to stop. Later, I brought my vehicle in for a service appointment and had a very bad experience, which ultimately made me decide to take my leasing business elsewhere when my contract ended.Now that my lease is coming to an end, the nightmare has ... Read More

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DealerRater - Jun 27, 2026

I initially had a great leasing experience here and really liked my salesperson. Unfortunately, everything that followed has ensured I will never be a customer of Jim Ellis again.After leasing, I was bombarded with marketing emails. I unsubscribed several times, but the messages kept coming until I finally had to call to force them to stop. Later, I brought my vehicle in for a service appointment and had a very bad experience, which ultimately made me decide to take my leasing business elsewhere when my contract ended.Now that my lease is coming to an end, the nightmare has restarted. I have been subjected to a relentless barrage of multiple emails and texts from various salespeople. I repeatedly requested that they stop contacting me. One representative even went so far as to text me immediately after I sent a second explicit message demanding he stop. This has crossed the line from standard follow-up into targeted harassment and a complete failure to honor basic consumer boundaries.Last week, I sent a formal demand letter directly to the executive owners of the Jim Ellis Automotive Group detailing this cross-department communication failure and demanding my data be completely purged from their systems. I never heard a single word back. They obviously do not care how their local dealerships treat consumers.If you lease a car here, expect a great initial sales process followed by a poor service department and years of aggressive, unescapable spam that even corporate leadership won't step in to fix. I will be taking my business elsewhere and filing formal complaints with the BBB.

Read at DealerRater

Horrible place never go here

I bought my Hyundai Tucson 4-5 years ago. 2 years ago, the engine went out. I called around to different Hyundai shops, all of which refused to service my vehicle with a new engine. Some stated the engine was discontinued, while others stated they don’t feel like having to put the parts together after ordering it from the warehouse. 10 out of 10 would not recommend buying anything from Hyundai. Selling a car is easy because people need transportation. The real work is actually providing decent service. Today I called in to see if they feel like working now and get my ... Read More

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Google - Jun 24, 2026

I bought my Hyundai Tucson 4-5 years ago. 2 years ago, the engine went out. I called around to different Hyundai shops, all of which refused to service my vehicle with a new engine. Some stated the engine was discontinued, while others stated they don’t feel like having to put the parts together after ordering it from the warehouse. 10 out of 10 would not recommend buying anything from Hyundai. Selling a car is easy because people need transportation. The real work is actually providing decent service. Today I called in to see if they feel like working now and get my car back on the road. I spoke with an African American woman who stated that they cannot email an estimate for parts and labor, which I need because my bank is covering it. She stated I have to have my car towed there to get that in person. Bullshit. If you have the means to provide it, I shouldn’t have to tow my car all the way there, which I would never do for Hyundai, because too often my vehicle is towed to the service center, and they refuse to replace the engine, wasting my time. For my other vehicle I never have to bring the car in for a estimate nor get the run around. Will never get another Hyundai.

Worst dealership ever they scammed me and let me leave the lot with a car just to take my car back then lied and said it wouldn’t be on my credit and now it’s on my credit I wish I could put a 0

Arrived at 10:45AM for a 10:45AM appointment for an oil change and tire rotation. Service advisor told me 1.5-2 hours, which on a Saturday is reasonable. At the 3 hour mark I asked for a status. I was told 30 more minutes. Finally got my car at 3 hours and 50 minutes. No apology, no real concern. I tell you since Jim Ellis Hyundai has moved into their new building, the level of service and level of communication with service customers has gone to the dogs. I really love my Elantra N, but taking the major part of a day for an expensive oil ... Read More

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Google - Jun 13, 2026

Arrived at 10:45AM for a 10:45AM appointment for an oil change and tire rotation. Service advisor told me 1.5-2 hours, which on a Saturday is reasonable. At the 3 hour mark I asked for a status. I was told 30 more minutes. Finally got my car at 3 hours and 50 minutes. No apology, no real concern. I tell you since Jim Ellis Hyundai has moved into their new building, the level of service and level of communication with service customers has gone to the dogs. I really love my Elantra N, but taking the major part of a day for an expensive oil change is getting old. Seriously considering going back to a Honda or Cadillac. They know how to treat people.

I purchased a 2021 Ford F150 platinum. The saleswoman Anya was great and wonderful to work with. Management are liars. They said the truck was inspected and went through a full inspection report. I took it to Ford the next day. All the filters were filthy, oil wasn’t even changed. Every single filter was filthy and needed changing, axel leak $1400 worth of immediate work that was needed. I let Jim Ellis know and their response was thanks for the feedback. They need to make it right. Make sure you take any used vehicle to a shop of your choice for ... Read More

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Google - Jun 13, 2026

I purchased a 2021 Ford F150 platinum. The saleswoman Anya was great and wonderful to work with. Management are liars. They said the truck was inspected and went through a full inspection report. I took it to Ford the next day. All the filters were filthy, oil wasn’t even changed. Every single filter was filthy and needed changing, axel leak $1400 worth of immediate work that was needed. I let Jim Ellis know and their response was thanks for the feedback. They need to make it right. Make sure you take any used vehicle to a shop of your choice for an inspection prior to purchasing since they lie and don’t inspect their vehicles. It looks like they just washed it and put it on the lot when prior owner traded it in. Didn’t change a single filter or oil to keep their costs down. Extremely disappointing from Jim Ellis.

Absolutely horrible. Daughters 2011 Sonata was towed there for service on a known recall, code P1326, well known as an issue for these vehicles. P1326 is a rod knocking issue with the engine, you cannot drive. Was told A) we don’t service cars this old B) we are not taking on new clients C) There are no Jim Ellis service centers that will assist D). We have no other suggestions or solutions for you. Jim Ellis dealership will never get business from me and I will share this everywhere.

Never picks up the phone, AI thing they got does not work. Breaks the car while trying to fix. Also just saw them smashing a fender while towing a car lol, they were just dragging and forcing it. Their diagnosis fee is so high you can just fix the car with that money at another place.

Jim Ellis should hire more people because the AI that answers the phone doesn't really work

Garage dealership, tried to call the dealership 5 times trying to get someone to answer a simple question, wasn’t even trying to book an appointment, the worst service I have ever experienced. I had to drive in just to ask one question get a one word answer and wait 15 min in the lobby just for that. The most horrible dealership i have been to in terms of service, please stay away from them.

Scammy dealership. I took my car there in July and was charged exorbitant amounts for services I never even requested, all under the claim that it would “solve the root cause” of the issue. Just a few months later, the car started having the exact same problems again. I took it to another dealership, and they were immediately shocked by the services that had been performed, stating that none of them were actually related to the issue my car was showing. When I called back to explain the situation, the representatives were rude and completely unwilling to help or even ... Read More

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Google - May 13, 2026

Scammy dealership. I took my car there in July and was charged exorbitant amounts for services I never even requested, all under the claim that it would “solve the root cause” of the issue. Just a few months later, the car started having the exact same problems again. I took it to another dealership, and they were immediately shocked by the services that had been performed, stating that none of them were actually related to the issue my car was showing. When I called back to explain the situation, the representatives were rude and completely unwilling to help or even discuss a resolution. I spent thousands of dollars on repairs that clearly did not fix the problem. To make matters worse, the service advisor even tried to cut a side deal to do the work cheaper outside the dealership — something I refused. This dealership represents everything wrong with Atlanta: dishonesty, upselling, and zero accountability. Now I have to spend even more money to fix the exact same issue I originally brought the car in for. You’re far better off taking your car elsewhere.

Yesterday’s experience at Jim Ellis Hyundai Service Center was nothing short of a nightmare and easily one of the worst service experiences I have ever had. We had a scheduled appointment for 11:15 AM, and our vehicle arrived on time. The service we needed was routine and minimal: an oil change, tire rotation, and a line cleaning they recommended. Even at a dealership, I expect some wait – but over FIVE HOURS for this basic service is completely unacceptable. The expectation was closer to two hours, not an entire day wasted. What made this worse was watching multiple groups of customers ... Read More

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Google - May 12, 2026

Yesterday’s experience at Jim Ellis Hyundai Service Center was nothing short of a nightmare and easily one of the worst service experiences I have ever had. We had a scheduled appointment for 11:15 AM, and our vehicle arrived on time. The service we needed was routine and minimal: an oil change, tire rotation, and a line cleaning they recommended. Even at a dealership, I expect some wait – but over FIVE HOURS for this basic service is completely unacceptable. The expectation was closer to two hours, not an entire day wasted. What made this worse was watching multiple groups of customers come and go while we remained stuck waiting. At one point, we asked directly whether we were being deprioritized because our service wasn’t a big-ticket repair and much of it was covered under the new car service agreement. We were told, “No, service agreement customers should actually be higher priority.” That statement could not have been further from the truth. Customers with leaking cars and broken parts were helped and sent on their way while our simple oil change dragged on endlessly. After repeated follow-ups and hours of waiting, we checked out. At this we were then shown a photo of a NAIL in our tire. That alone is unacceptable. When I spoke to the service manager today, he stated, “Dealerships don’t fix tires.” That excuse is absurd. During a routine service and tire rotation, if you discover a nail, you address it – otherwise, you knowingly send a customer back out with a safety issue. It was embarrassing and reckless. The service manager’s response to all of this was just as bad as the service itself – uninterested, uncaring, dismissive. When I told him I would be leaving a 1-star review, he simply said, “I understand,” in the most indifferent tone possible. No accountability. No concern. The incompetence didn’t stop there. When we were told the car was being “filled up,” any reasonable person would assume gas, especially after the vehicle had been there for over five hours. Turns out, they meant oil, which apparently was still unfinished after five hours. Fine, but then I stopped for gas afterward and discovered liquid pooled inside the gas door and running down the side of my car and wheel. When questioned, I was told it was likely fuel additive cleaner – meaning they overfilled it, let it spill everywhere, and didn’t bother to clean it up. Let that sink in: - They kept my car for over five hours, returned it with a nail in the tire, spilled chemicals/fuel down the side of the vehicle, and called that “service.” - For comparison, Discount Tire patched and inspected all four tires in 18 minutes the very next morning. That alone should be humiliating for this dealership. - I had to do more work myself after leaving and did more than they did in five hours. - I will never return. I will never recommend this location. And I will never consider Jim Ellis Hyundai for service again. If you value your time, your safety, or basic competence – avoid this service center at all costs.

Walked in today needing to leave with a car. I live right down the road so this dealership was the most convenient. The receptionists seemed more interested in their own conversations than welcoming anyone. I knew what make and model I wanted but was a undecided between trim packages. I was told to look on their website to look at the trim packages (which I had already done but I wanted to see the different ones in person- and because I’m not interested in buying a vehicle based off photos..) I was told they could get someone to bring 1 ... Read More

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Google - May 12, 2026

Walked in today needing to leave with a car. I live right down the road so this dealership was the most convenient. The receptionists seemed more interested in their own conversations than welcoming anyone. I knew what make and model I wanted but was a undecided between trim packages. I was told to look on their website to look at the trim packages (which I had already done but I wanted to see the different ones in person- and because I’m not interested in buying a vehicle based off photos..) I was told they could get someone to bring 1 vehicle around for me to look at once I’ve picked it out online. I expressed my unfamiliarity with the different trim packages and that I would like to see one of each. But they reiterated that I basically needed to figure that out by looking at the vehicles online and then come to them with the one I choose. They also just didn’t seem very willing to help. I left and drove up to Auto Nation in Buford, was immediately greeted and set up with a sales person to go through the differences and compare them all (by looking at the actual vehicle, not a photo). A couple hours later I left with my new car!

Generally I find leaving bad reviews a little embarrassing but this location has done me dirty twice now so hoping someone else can learn from it and maybe think twice about purchasing parts or services. I purchased 2 new tires (Pirellis) from this location in February. About a week later, I noticed one of the new tires was slowly leaking air. I chalked it up to temp changes, but after it happened again I decided to take it back in. A few hours after brining my car in, Cory called me and said something along the lines of, “We aren’t ... Read More

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Google - Apr 25, 2026

Generally I find leaving bad reviews a little embarrassing but this location has done me dirty twice now so hoping someone else can learn from it and maybe think twice about purchasing parts or services. I purchased 2 new tires (Pirellis) from this location in February. About a week later, I noticed one of the new tires was slowly leaking air. I chalked it up to temp changes, but after it happened again I decided to take it back in. A few hours after brining my car in, Cory called me and said something along the lines of, “We aren’t really sure why it’s leaking. Your rim isn’t reading as bent, but there aren’t any holes in the tire. We’d like to keep it for a few days to see if it loses air.” I told Cory that the tire seems to leak over 7-10 days, but sure. 3 days later I get a text message from Ricky (no call) stating something like “Your tire is leaking because your rim is bent. We recommend a new rim.” Well, frankly it sounded like they were guessing at this point as I was previously told the rim was not bent, and they were quoting $1800 for a new rim, so I decided to get a second option. I took it to a wheel shop where it was determined that my rim was not bent but they too put air in it, let it sit over a weekend, saw it hadn’t lost air, and handed it back to me. At this point, I noticed it was only leaking significantly with the tire in a certain position. I took a spray bottle of soapy water to it and was immediately able to locate a leak around the rim. I took it to a different shop hoping it was a bead leak that could be fixed with some sealant, but they told me the bead had been completely ripped off and that was causing the leak (which, per them, likely happened due to a faulty tire given it was brand new); the tire was irreparable and I’d need a new one. I went back in to Jim Ellis where they essentially told me the tire would not be covered under warranty because roadside hazard does not cover the bead. They insisted they had checked the bead when I first brought it in, however I have very little faith that this tire was properly inspected given that I was able to find the leak in 30 seconds with a spray bottle and soapy water. Perhaps it was just a bead leak at that point and it was further damaged from repeated mounting/dismounting, who knows, but I certainly wasn’t going to purchase ANOTHER new tire from them, and their lack of concern for trying to make it right or even listen to what I was saying does not sit well with me. And if you need another story- About a year and a half ago I took my car in for regular maintenance. They called and said they found a nail in my tire and recommend a replacement. However, for whatever reason, they couldn’t replace just one tire, so I would need to purchase TWO new tires. I decided to take it to another shop to see if it could be patched, because goodness knows this wasn’t my first nail driving in Atlanta. That shop’s inspection revealed that it was not a nail in the tire at all, but simple a piece of debris that the Jim Ellis tech had apparently not even attempted to remove- the tire was perfectly fine. I doubt anyone reads all this but if you made it this far- I recommend a second opinion on any service they recommend, and make sure you get everything in writing or video, especially any diagnostic testing or inspections. I hope to use a different Hyundai dealership location in the future.

Be extremely cautious with the service department here. I brought my car in for a Red Oil Pressure light, and instead of a proper diagnostic, they pushed me to authorize over $1,700 in irrelevant "recommended" services, including a $1,298 BG Dynamic Engine Restoration and spark plug replacement. They insisted that these maintenance services were the "only fix" for the issue. I took my car to another repair shop for a second opinion. It was a simple sensor issue. The other shop replaced the sensor, the light is gone, and the car is running perfectly. The $1,300 engine cleaning Jim ... Read More

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Google - Apr 10, 2026

Be extremely cautious with the service department here. I brought my car in for a Red Oil Pressure light, and instead of a proper diagnostic, they pushed me to authorize over $1,700 in irrelevant "recommended" services, including a $1,298 BG Dynamic Engine Restoration and spark plug replacement. They insisted that these maintenance services were the "only fix" for the issue. I took my car to another repair shop for a second opinion. It was a simple sensor issue. The other shop replaced the sensor, the light is gone, and the car is running perfectly. The $1,300 engine cleaning Jim Ellis tried to sell me would have done absolutely nothing to fix the actual problem. It is deeply disappointing that a dealership would prioritize upselling expensive, unnecessary services over performing an accurate diagnostic. I will not be returning.

Don’t buy a Hyundai or go to this service center. I have a 2025 Santa Cruz that started having issues these past couple of weeks (car shutting down twice at stop lights, the check engine lights coming on and the car driving “shaky” until I put the car in park and turn it off and back on again, and the screen glitching out on me-which I have on video) but the service center won’t look into it because the codes and glitching computer didn’t say anything was wrong with the car and they can’t recreate the issue ... Read More

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Google - Apr 9, 2026

Don’t buy a Hyundai or go to this service center. I have a 2025 Santa Cruz that started having issues these past couple of weeks (car shutting down twice at stop lights, the check engine lights coming on and the car driving “shaky” until I put the car in park and turn it off and back on again, and the screen glitching out on me-which I have on video) but the service center won’t look into it because the codes and glitching computer didn’t say anything was wrong with the car and they can’t recreate the issue themselves). I understand this is an infrequent issue, but they won’t even look into the root cause of what might be causing my engine to stall at stop lights because “Hyundai won’t let them” take care of customers safety issues without the computer telling them to. I’ve had other cars in the past and worked for a car company for 10 years and I’ve never felt like my safety has been so disregarded when it comes to a vehicle until now.

Been in here twice now. First time was for recall notice. I was told they couldn’t repair it until they had a solution to the recall. I waited a month without driving the car. Then, they had a solution, so I drove an hour back to get it handled before a long drive I had coming up. Surprise - they don’t have the part. Can’t fix it. Even though I made an appointment and they KNEW what I was coming in for!! But don’t worry, they tried to upsell me on several other astronomically overpriced services ... Read More

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Google - Mar 31, 2026

Been in here twice now. First time was for recall notice. I was told they couldn’t repair it until they had a solution to the recall. I waited a month without driving the car. Then, they had a solution, so I drove an hour back to get it handled before a long drive I had coming up. Surprise - they don’t have the part. Can’t fix it. Even though I made an appointment and they KNEW what I was coming in for!! But don’t worry, they tried to upsell me on several other astronomically overpriced services before they sent me on my way with no solution to the dangerous recalled part. Absolutely ridiculous.

You better pray they don’t have the same service text back from 2022 because the service tech then effed up my car and left me with all of the repairs and do you think that the dealership did anything about it? Hell, no till this day my check engine light is still on and I’m still dealing with repairs so don’t let these little reviews fool you all.

My crankshaft sensor went out and I had my car towed to Jim Ellis late at night. They charge a $300 diagnostic fee which is a simple code reading but will waive the charge if you do work with them. The estimate was $750. Rick Case Hyundai was $495 and I called two local shops. One quoted me $250 and the other was $350. I ultimately decided to over pay with Jim Ellis as it did not make sense to pay the diagnostic fee and have it towed elsewhere. They were able to get it done next day but likely because it only took 30 minutes ... Read More

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Google - Mar 27, 2026

My crankshaft sensor went out and I had my car towed to Jim Ellis late at night. They charge a $300 diagnostic fee which is a simple code reading but will waive the charge if you do work with them. The estimate was $750. Rick Case Hyundai was $495 and I called two local shops. One quoted me $250 and the other was $350. I ultimately decided to over pay with Jim Ellis as it did not make sense to pay the diagnostic fee and have it towed elsewhere. They were able to get it done next day but likely because it only took 30 minutes - 1 hour.

I wanted to follow up regarding my recent inquiry about the recall on my vehicle. After not receiving a response, I contacted Rick Case Hyundai for assistance. Their team was professional, responsive, and did not present any concerns or hesitation regarding my vehicle. I was able to quickly schedule an appointment to have the recall repairs completed. In contrast, my experience with your dealership involved a delay in communication and uncertainty around whether the recall could be addressed. I would have appreciated the same level of clarity, professionalism, and follow-through. At this point, I have moved forward with another dealership, ... Read More

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Google - Mar 26, 2026

I wanted to follow up regarding my recent inquiry about the recall on my vehicle. After not receiving a response, I contacted Rick Case Hyundai for assistance. Their team was professional, responsive, and did not present any concerns or hesitation regarding my vehicle. I was able to quickly schedule an appointment to have the recall repairs completed. In contrast, my experience with your dealership involved a delay in communication and uncertainty around whether the recall could be addressed. I would have appreciated the same level of clarity, professionalism, and follow-through. At this point, I have moved forward with another dealership, but I wanted to share this feedback in hopes it can improve future customer experiences. ******************************************** I am writing to formally express my concern regarding a recall inquiry I made earlier this week. I called on Monday to address a recall on my vehicle and was told by your representative that, because my vehicle was assembled in Puerto Rico, she would need to obtain “special permission” to waive the cost of the repair. She stated she would follow up after speaking with a manager or owner. I have not received any response. This explanation is both inaccurate and unacceptable. Puerto Rico is a U.S. territory, and vehicles assembled there should not be treated differently with regard to federally mandated recall repairs. Additionally, the tone of the conversation was unprofessional and dismissive. At this point, my concerns are twofold: 1. The lack of follow-up on an active recall issue 2. The misinformation and poor customer service I experienced I am requesting immediate clarification and assistance in having this recall repair properly honored and scheduled without further delay. If this matter is not resolved promptly, I will consider escalating my concern further.

I reached out regarding a repair under warranty (based on a recalled part), and was told that I would have to leave my vehicle with them for 48 hours for “diagnosis” with no transportation accommodation provided. I checked with other dealers who said this was not a standard policy of Hyundai, and that this is likely a policy meant to deter people from filing for warranty. I was unable to reach anyone higher up via phone to talk about this, and am really disappointed with my “local” Hyundai dealer. EDIT: The number provided brought me to an AI telephone bot. Please ... Read More

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Google - Mar 23, 2026

I reached out regarding a repair under warranty (based on a recalled part), and was told that I would have to leave my vehicle with them for 48 hours for “diagnosis” with no transportation accommodation provided. I checked with other dealers who said this was not a standard policy of Hyundai, and that this is likely a policy meant to deter people from filing for warranty. I was unable to reach anyone higher up via phone to talk about this, and am really disappointed with my “local” Hyundai dealer. EDIT: The number provided brought me to an AI telephone bot. Please let me know the proper extension or person to ask for. I’d prefer not talking to the same person I did before, since that’d be a waste of everyone’s time.

Took my Hyundai for a service not too long ago - service advisor could not explain what was required for items which needed doing. Further, was told car will be washed, and wasn't, When I asked is this the car washed, he was curt and said "that's the way it is". Well - if that's the way it is, I'm taking my car business to another Hyundai dealer.

DO NOT bring your vehicle to this dealership for service. Our experience with Ricky, Paul, and the Service Manager was beyond frustrating—it was outright incompetent. On two separate occasions, we had to bring the car back the very next day because the service was not done correctly or completely. After the first incident, I gave them the benefit of the doubt and assumed it was simply an off day. After this week’s experience, it’s clear that it’s a pattern. To make matters worse, we were quoted one price, only for that price to increase within 30 minutes ... Read More

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Google - Mar 15, 2026

DO NOT bring your vehicle to this dealership for service. Our experience with Ricky, Paul, and the Service Manager was beyond frustrating—it was outright incompetent. On two separate occasions, we had to bring the car back the very next day because the service was not done correctly or completely. After the first incident, I gave them the benefit of the doubt and assumed it was simply an off day. After this week’s experience, it’s clear that it’s a pattern. To make matters worse, we were quoted one price, only for that price to increase within 30 minutes with no clear explanation. That kind of bait-and-switch is unacceptable. Between the poor workmanship, lack of accountability, and questionable pricing practices, this dealership has completely lost our trust. We will not be returning, and our next step is filing a formal review with the Better Business Bureau so others are aware of what to expect. If you value your time, money, and vehicle, take your business elsewhere.

I had a very disappointing experience with the service department regarding a recurring tire pressure issue. After being told during a comprehensive service that my tires were in good condition, I later received inconsistent diagnoses, changing price estimates, and recommendations that were never previously documented. At one point, system notes were added stating that I had been informed of additional work exceeding $1,200, which is simply not accurate. Dealership service is expected to provide transparency, consistency, and trust, especially given the higher cost. Unfortunately, this experience did not meet those expectations. I would strongly encourage management to review internal communication and ... Read More

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Google - Mar 14, 2026

I had a very disappointing experience with the service department regarding a recurring tire pressure issue. After being told during a comprehensive service that my tires were in good condition, I later received inconsistent diagnoses, changing price estimates, and recommendations that were never previously documented. At one point, system notes were added stating that I had been informed of additional work exceeding $1,200, which is simply not accurate. Dealership service is expected to provide transparency, consistency, and trust, especially given the higher cost. Unfortunately, this experience did not meet those expectations. I would strongly encourage management to review internal communication and documentation practices. Also, a newer car (20K) should not experience these recurring types of tire issues, especially under normal driving conditions!

Always so hard to get in contact with them. Review ain’t gonna do anything since we don’t have a choice but wait until they answer us

every time i try to give this place my business i regret it. the customer service is TERRIBLE!!!! the only reason i try is because it’s down the street from my house but this time is my last straw. don’t waste your time because you’re going to leave in a bad mood.